Payments & Refunds

How we bill

• Invoices issued via Stripe; ACH or card accepted
• Net-5 terms (due within 5 calendar days of invoice date)
• Standard statement descriptor: BOREDESK OPS SUPPORT

Pricing summary (for transparency)

• Two-Day Pilot: $200 flat
• Standard Retainer: $450/week (up to 25 tickets; $10 per ticket overage)
• Full Support: $650/week (up to 40 tickets; $10 per ticket overage)

Overage & scope

Ticket counts are tallied weekly from the shared tracker. Additional out-of-scope work (e.g., special reports) is billed hourly or quoted in writing.

Late payments & failed payments

• 3% late fee after 10 days past due; work may pause until current
• ACH returns/chargeback bank fees will be re-invoiced to client

Refunds & cancellations

• Pilot: refundable only if no deliverables were produced (no tickets filed, no logs/recaps).
• Retainers: cancel any time with 7-day written notice; work already delivered remains billable.
• If we cannot perform agreed services due to our fault, we'll credit or refund the impacted portion.

Disputes

Contact admin@boredesk.com within 3 business days of receiving an invoice if you believe there's an error. We'll review logs and adjust if needed.

Taxes & fees

Services are generally not subject to Texas sales tax; if tax applies, it will be shown on the invoice. Card processing fees are included in our pricing unless otherwise stated.

Contracts control

These website summaries are for transparency only. The BoreDesk Services Agreement (sent for e-signature before work) governs.